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Retail with Soul: The Business of Crystals, Wellness, and Events

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What does it take to turn a small astrology bookstore into a thriving retail destination? Joining the show today is Denise Welling, owner of Body Mind & Soul in Houston, who shares how she did just that. Offering insights on adapting to market trends and evolving consumer interests, Denise discusses how cultural shifts have influenced retail success and how she has created a holistic customer experience that fosters community engagement and long-term business growth.

Retail with Soul: The Business of Crystals, Wellness, and Events

Embracing Change in Retail

Retail is always evolving, and staying ahead of the curve is key to long-term success. As Denise puts it, “Everything’s so different. And it is harder and easier at the same time.” The landscape of business is constantly shifting, and while challenges arise, new opportunities emerge as well. The key is to stay adaptable and open to learning.

Denise credits her continued success to the resources available through the Boutique Hub, which keeps her updated on industry trends and best practices. “I don’t think we could ever look back,” she says. “There’s always something new, and I appreciate having a place where I can learn and stay current.”

The Importance of Systems and Training

One of the biggest operational challenges for long-standing businesses is standardizing processes and training new team members. Denise admits, “We need to get better at that. I’m always trying to get things out of my head and onto paper.”

Having a structured approach to store operations is crucial for growth. Here are some strategies Denise has implemented:

Employee Manuals & SOPs: While still a work in progress, having written documentation helps maintain consistency.
Training Through Retail Bootcamp: Instead of reinventing the wheel, Denise has her managers learn from comprehensive industry training programs.
Using Asana for Team Communication & Event Planning: Keeping track of marketing, in-store events, and store layouts in one place has been a game-changer.

For boutique owners, streamlining these systems can create a more efficient and scalable business.

The Role of Passion and Expertise in Retail

One of the things that makes Denise’s boutique unique is the expertise of her team. Many of her employees come from backgrounds in yoga, meditation, and holistic practices. “If you work here, you’re generally pretty interested in what we do,” she explains. “They’re always reading and teaching each other, so when customers come in, they’re getting guidance from people who are truly knowledgeable.”

This natural passion translates into better customer experiences, fostering trust and repeat business. It also creates opportunities for cross-selling and upselling as employees engage with customers beyond just a transactional level.

The Gift of Stillness in Business

When asked what knowledge she would most want to share with fellow boutique owners, Denise’s answer was unexpected yet profound: meditation.

“The best gift I’ve ever had is learning to meditate,” she shares. “As business owners, our minds are always racing. We’re constantly worrying about the future. But meditation helps quiet that chatter, allowing you to think clearly and plan effectively.”

In a world where “busyness” is often mistaken for productivity, taking time to pause and reflect can lead to better decisions and long-term success.

What’s Driving Business Success Right Now?

When given two extra hours in her day, Denise knows exactly how she would use them—creating more video content.

“We do a lot of educational videos, and that really resonates with our audience,” she says. Whether it’s product education, how-to guides, or behind-the-scenes insights, video content is one of the most impactful ways to engage customers and drive sales.

The Hardest Business Lesson: Riding the Waves

After years in retail, Denise likens business to surfing: “You’re either paddling super hard, trying to catch the wave, or you’re riding high, feeling great. But eventually, you come down and have to start paddling again.”

The lesson? Success isn’t static. Business is cyclical, and boutique owners must be prepared to put in the work, ride the highs, and embrace the inevitable shifts.

Final Thoughts

Denise’s journey as a boutique owner is filled with lessons that every retailer can learn from—embracing change, prioritizing systems, leveraging team expertise, and finding moments of stillness. In a fast-paced industry, these insights serve as a reminder that true success comes from both strategy and mindset.

As Ashley Alderson summed it up best, “The best ideas come out of stillness.” So take a breath, plan ahead, and trust the process.

In This Episode

Denise Welling: Website | Facebook
Boutique Summit 2025
Retail Bootcamp
2025 Boutique Boss Planner
Join The Boutique Hub
Ashley Alderson: Instagram
The Boutique Hub: Website | Facebook | Instagram | Pinterest | TikTok | YouTube

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