With mobile shopping taking the reins, brick-and-mortar shop owners are looking for creative ways to bring customers into their store. However, improving your in-store experience isn’t limited to out of the box implementations. Even simple upgrades of the store environment can make a difference.  Let's improve your in-store customer experience today! Here are a few ideas to help you enhance the in-store experience of your customers.  1. Provide A Customized Experience  Online stores are becoming the preferred shopping...

The Boutique Customer is the one channel that matters. In this guest blog post, you will learn why boutique customer service is the #1 sales channel. Today’s shoppers have more ways than ever before to shop their favorite brands. With so many channels at their fingertips, customers expect a higher level of choice, flexibility, and convenience, no matter where they shop.  When you see successful online-first brands, such as Casper and Warby Parker, add more and more physical store locations,...

Dana Spinola, the founder of Fab’rik gives your host Ashley Alderson shares what it's really like building a boutique brand across nearly 50 stores, even through a recession. Using her WOW customer service culture, Dana shares her heart & mission in a truly genuine and grounded nature. Get ready to talk burn out, growth and building a legacy you can be proud of. ...

Guest Blog Building personalized relationships with your existing customers may not be the squeaky wheel in your business, but it is the most important thing to do if you want to survive in today’s retail world. With the popularity of 2-day shipping (even 2-hour shipping depending on where you live) and the broad array of assortment your clients can find online, the value a boutique brings is the personal relationship where a sales associate knows exactly...