Early on in Bob’s retail career, he realized that making the customer happy is the most important thing in sales. Not just accepting returns with no receipt or sending thank you cards after a big purchase. Every. Single. Second. Matters. From the moment your customers come in contact with your staff everything matters. This episode breaks down key points of how to train your staff, how to manage your time efficiently, and so much more....

I know, I know it seems crazy to be thinking about the new year, but we can never plan too early! This holiday is a major one and there is nothing more that people love than getting dressed up and celebrating! We have reached out to some of our brand members to see what they have for the new year. Whether your customer is staying home (like me) to celebrate or going out-we have something for...

Finding new, fresh, and trendy pieces for your store is one of the key priorities as a boutique owner. Going to market is necessary and the sales reps you’ll find there can help you make it big, but as more and more wholesale shopping moves online, you need to know all of the resources available to retailers, like Fashion Domino.  Meet this new online fashion marketplace for wholesale, and enjoy perks like free shipping. Here’s...

Do you ever have a coworker, a teacher or an acquaintance that you need to find a gift for?  I know that I am constantly trying to find little items that I can include in a Christmas gift for my son’s teacher, a gift exchange or as a small thank you to someone who helped me out with a task.  I would assume, that I’m not much more different than some of your customers! We...

Buying smarter means understanding your product lifecycle and getting the best quality and pricing for what you’re bringing in. Going to LA on a regular basis isn’t ideal, because well… life. That’s where a buyer like Jacqueline comes in. Jacqueline has been on both sides of the aisle as a boutique owner and buyer. In this episode, we talk misconceptions buying in LA, how to build partnerships with vendors and make the most of your...